Account help needed @deca

#1

Hello, i had an account that was hacked like 1 week before the 3 security questions were introduced and my email got hacked first and i realized that so i deleted my paypal and the hacker took my rotmg account it had 5 chars a legendary pet and was 57/56 stars and so i contacted deca but they only replied with false details even tho they were right and they also asked me to send them my last purchase but i couldn’t because the hacked sold the account and then the person who bought it changed the name and all so i dont have the last 3 purchases. could someone help me? only proof i have is mule dump and i still remember still a lot about the account. (This is my friends account that i am on)

#2

RealmEye is not run by DECA.
We don’t even know if DECA even views this forum.
Please use the proper methods for contacting DECA.

#3

If you bought gold from DECA, check your e-mail, there will be a receipt from deca (if you got your email back)

#4

Did the person who bought the account change the email too?

#5

not the place to go for support, since realmeye is a 3d party rotmg site, and it’s not run by the realm devs.

There should be a “support” button on the home screen when you boot up realm, just click that and send them an email

#6

Phone: We’re sorry, but the service you’re looking for is not available at the location you are in right now. Please contact DECA Support through the link http://decagames.desk.com/customer/portal/emails/new.

Also. please add punctuation. It helps a lot. :slight_smile:

#7