Any Ideas? I can't chat anymore


#1

(Not sure if it follows under this category. Sorry in Advance).

So, I just got on for the first time in a couple months (like back in February) and I went to do some trades in USwest2. Today I was trading like how I normally trade (ctrl c --> ctrl v) then I randomly dced. I didn’t think to much of this until a couple mins ago when someone pmed me. I I tried to pm them back and they didn’t respond asking the same question again. I repeated this process with the person twice before getting on my alt and investigating I pmed my main everything seemed fine, but If I pmed back they can’t see it. I also can’t chat I tried to see if I could at least see that and of course I couldn’t .-.

I looked at the updates and saw there was pretty much an anti-spam filter. I’m guessing my account can no longer chat? I’m not sure if this is permanent and I don’t know how to get in contact with Help and Support :confused:

If you have any ideas and/or the link to the support page may you please help me.


#2

The site isn’t very helpful though and you can send you support tickets directly at https://decagames.desk.com/customer/portal/emails/new


#3

I’ve literally never noticed that button. Ty <3


#4

I believe there’s a setting for ignoring all players under a certain star amount. Many players have this setting on, so maybe that’s the reason?


#5

That setting doesn’t ever nearly reach the amount of stars relevant to OP, being orange star.


#6

Ah, I must have read wrong. I thought it was the alt with the trouble.


#7

This happens to me all the time and its getting really annoying, especially when im trying to trade. :angry: