The RealmEye Forum is not owned or operated by Deca Games, the owners and developers of Realm of the Mad God. RealmEye cannot help you in any way with your game account. Deca Games are the only people who have access to your game account.
If you encounter any issues while playing Realm and need assistance, head over to Deca Support.
Here is how it works:
Go to the Support page
You can use the Support link they’ve helpfully placed at the bottom of the opening screen, here:
On Exalt, the link is found here:
Or you can go to https://support.decagames.com/hc/en-us/sections/360007247591
Read through the self-help information
Still have questions? There is a rotmg faq page on their website as well you can check out.
Once you email them you get to play a new game: the waiting game. It may be several days until you hear back from them. Also, they may never reply if your request is something the Support page already said they won’t do, such as resurrect dead characters.