How to contact Deca Games Support


The RealmEye Forum is not owned or operated by Deca Games, the owners and developers of Realm of the Mad God. RealmEye cannot help you in any way with your game account. Deca Games are the only people who have access to your game account.

If you encounter any issues while playing Realm and need assistance, head over to Deca Support.

Here is how it works:

  1. Go to the Support page

    You can use the Support link they’ve helpfully placed at the bottom of the opening screen, here:

    On Exalt, the link is found here:

    Or you can go to

  2. Read through the self-help information

  3. Still have questions? There is a rotmg faq page on their website as well you can check out.

Once you email them you get to play a new game: the waiting game. It may be several days until you hear back from them. Also, they may never reply if your request is something the Support page already said they won’t do, such as resurrect dead characters.

Hacker hacked my account
Did your game account get banned?
Accidentally delete a character?
Free my email adress
Lost a pet?
Deca Lag
Migrating Steam to Browser
Help with account recovery
I got scammed
Oryx Lag
Can't buy realm gold?
When is UT Trading out again?
Remove characeter revive from deca support
Account help needed @deca
Slime wizard skin
Im banned?
Support center email
RotMG banned
Recover my password
Auto-aimer/AFKer ruined the Cland I opened (Refund?)
I'm worried about my Daily Calendar
The New vault packs are glitched?
Vault items lost
Where do I report hackers? I don't see anything on Deca's website
I wish my account used a different email
First White? [lost, can Deca retrieve it?]
Debug while trying to buy gold
I got banned, but I don't know why
Hacker not tagged despite hard evidence
Can you refund realm gold and if so how?
Backpacks (and Santa Bag) Disappeared from Gift Chests in Vault
Founder of a guild!
Don't know where my $20 of realm gold went
Unjustly missed last Login Reward
Ban toxic player
Castrip and castblitz banned
"---" is a hacker using hacks to scam people
Um where do i report these guys
Where is the ample space pack?
I didnt get the sand pails help!
Why Reddit is full of shit and you should riot
I accidentally consumed my pet skin
Where'd my guy go
Banned? For What?
Bug when trying to purchase a mystery box
Post funny moments in-game!
New Scammer - [redacted]
Disgusting People (and some questions)
REALMEYE Guild confirm
Purchasing Gold with PayPal
Thread for minor forum bugs that arent worth making an own thread
Thread for minor forum bugs that arent worth making an own thread
Is this realmeye bug?
"Account in use: XXX seconds until timeout" while going through a portal
Flash Projector issues for Mac
Logging in problems
Quest Error. Why?