Since this thread got bumped I guess I can put this up.
Is the changing of font when you hover over names in the player info page a feature? It feels like a bug and I don’t know what the point of having it be there is. (The thing below is a gif, if there’s a weird delay you can blame the online file converter I used for slowing it down.)
The screenshot itself is an old front screen with slight different layout, although the Support only moved one place to the right, less important but maybe can be updated all the same.
And bulletpoint 3 also gives an out-of-date URL in the ‘Email us’.
This whole bulletpoint probably wants changing to refer to the ‘Submit Ticket’ link that now appears at the top right of every help topic.
I haven’t actually got any experience of doing a support ticket through the site to know if there’s anything else wrong for example in the last paragraph where it talks about confirmation email etc.