Update on Weekend's Technical issues, Compensation and upcoming changes to Heroic Dungeons

[Mynamerr]

x-post from https://www.reddit.com/r/RotMG/comments/c7udjv/update_on_weekends_technical_issues_compensation/

Hello everyone,

We would like to share some details on this weekend’s technical issues and extend our apologies for the inconvenience caused by those. We started our new “First Contact” event last week and we know a lot of you were eager to be able to play and progress through the Campaign.

To clear this up first, we will be extending compensation for the progress that could not be made by your inability to complete the Daily Quests on time.

Starting today until the end of the First Contact campaign (July 10th @ 6:00 AM UTC), the Second Contact Fame Pack will be available in the Mystery Shop. The package, which can be purchased for 200 fame, contains a total of 400 campaign points and is limited to 1 per account. Note that the First Contact Fame Pack will still be available for those who have not yet purchased it from the shop for 200 fame.

Additionally, we have added 2 new Quests (limited to one per account) at the Tinkerer that will grant an extra total of 1600 points if completed (800 points each). The Quests will remain active until the end of the Campaign.

Recap on technical issues and events:

On Friday, the servers started to be flooded with accounts in a malicious attempt to prevent other users to connect to the Nexus servers and play the game. The attack started around 5 PM CEST and persisted for a few hours. Our team started to look into it around that time, identifying loopholes and trying to block them. The nature of the attack can be compared to a DDOS attack and our game was not properly protected against the specific method being used.

On Saturday, the game servers were again unreachable for several hours. Our on-call dev team started working on a solution to block the attack. Around 2 PM CEST, our team pushed a first tentative fix that unfortunately did not solve the issue and resumed their work.

At 4 PM, another fix was pushed to production servers in an attempt to block the attacks and allow users to connect again. After a few hours, the 2nd attempt also proved unsuccessful at permanently blocking the attacks as a new method was being used to prevent players from enjoying the game as server instability was reported by players around 12:30 AM CEST on Saturday night.

Our team started looking into those again and another fix was pushed to Production servers around 3:00 AM CEST, only partially solving the problem but at least allowing players to connect to the clusters properly and play the game.

This morning we set up a task force to address those issues and are currently working on reliable solutions that we hope to be ready for production as soon as possible.

Changes coming up to Heroic dungeons:

We are also going to address some design and technical issues in the Heroic dungeons and are currently working on the changes. Expect those to be released very soon.

• Heroic Malphas and Heroic Septavius now have an 8 seconds invulnerability phase to ensure proper HP-scaling
• Reduced Heroic Protector’s damage from 100 to 75
• Centered maps to prevent disconnections in Heroic Abyss of Demons (tentative)
• Malphas will now return to the center of the map before starting his spiral attack pattern
• Added improved visual warning for Malphas Missiles
• Reduced Heroic Septavius XP gain from 40K to 20K
• Increased Heroic Malphas XP gain from 2k to 20K

Thank you for your patience, understanding, and support.

The Deca Team

[Novachiz]

Loving all of the updates.
Sucks for anyone who already finished the campaign

[Triiple]

Lol

[Triiple]

Keep up the good work Deca!

[RyanYoon]

I was hoping for a spicy new character slot, but I guess not. /s

Heroic Malphas and Heroic Septavius now have an 8 seconds invulnerability phase to ensure proper HP-scaling

• Reduced Heroic Septavius XP gain from 40K to 20K
• Increased Heroic Malphas XP gain from 2k to 20K

Finally, no more insta killing and fame is equal. But I’d still rather do a udl because it gives more loot (st set) and its still a little bit easier imo.

[Nevov]

Proposed fixes all sound good, Only question is how soon is “very soon”, I guess we’ll find out.

The single-complete Tinkerer quests are:
Fourth Contact (Abyss+UDL+Sewer+Theatre+Pit+Lab = 8x 100 campaign points)
Fifth Contact (OT+Tomb+Shatters = 8x 100 campaign points)

Second Contact Fame Pack:
200 fame = 4x 100 campaign points

[Novachiz]

Thanks for the updates! Those mark quests seem easy enough. I was expecting a nest mark

[Nevov]

And unless I’m going mad, I think I did First and Second Contact already today, and my epic marks quest, so maybe they’ve been reset as a side-effect of them adding the other quests.

[Seelpit]

• Reduced Heroic Protector’s damage from 100 to 75
• Malphas will now return to the center of the map before starting his spiral attack pattern

Nice! These changes’ll definitely help, considering these were two of the major hindrance factors to me.
Hopefully people’ll be more open to doing public Heroic Abysses now.

[Novachiz]

I think the bigger problem was the slowing tiles that made you miss the boss and especially the lack of fame and worse/fewer items

[Merricmojo]

Was wondering when my compensation was coming…
I wasn’t planning on playing on the weekend anyways so…

O ye yeah i died

[Satanred]

I’m glad to see some actual changes coming through for the better, server and heroic wise.

Hopefully nothing like this will ever happen again, but i hope you guys will be more prepared for a ‘next time’. In my opinion deca should seek legal action against the individual/s that carried out the attacks on the servers, you surely lost a large amount of revenue over it and it would set a standard that this game isn’t to be abused.

Looking forward to MotMG btw, hope it goes smoothly and there’s some dope events, thank you for working as hard as you do.

[Novachiz]

Bean’t

[Dhanorocks]

I actually had to kill my 7 (?) k knight to but the second contact fame pack, as I only had 100 fame. But also got the chance to feed all the dbows and Morningstar’s lying around.

[Penguinfli]

I wish I was rich enough to feed UTs

[Dhanorocks]

I wish you attended the 16 Hudl chains in USS.

[Triiple]

I was there when that happened. Lol

[NoxNovus]

But I’d still rather do a udl because it gives more loot (st set) and its still a little bit A LOT easier imo.

ftfy

[Mynamerr]

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