Deca Support

#1

How long does it often take for them to answer tickets?

I’ve been waiting for approximately 36 hours now, and I haven’t gotten an answer.
I’m wondering if I should keep waiting or make a new ticket and see if they answer it any sooner.

#2

They have off on weekends, and also making a new ticket will slow things down even further.

#3

They do actually reply on weekends as well, but they’re still pretty slow. Just wait.

#4

Take in mind they get several tickets per hour, and be glad they will reply within 2 weeks (they did in 2 weeks for me, when i wanted my steam account changed to their own site… and after that they were quite a bit quicker, when i at first couldn’t provide my security answers anymore. lol).

But best advice of all: stay friendly! The Devs are people too, and have a lot more to do then only answer to tickets :wink:

#5

Also keep in mind its christmas time now, maybe some have holidays or are off work.

#6

I sent a support ticket a few months ago and it sti hasn’t been answered :slight_smile:

#7

If you send a new ticket you’ll be put back to the bottom of the queue

#8

I sent a ticket like 3 weeks ago and no response. Honestly they should just have another p2w campaign kinda link unity and just call it “Support Support” where they use the $ to higher more support/devs and maybe even a few programmers to make new endgame dungeons.

#9

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