Hi there guys, the situation in question is not happening to me, but to a co-worker whom I converted and has been playing RotMG. So here’s the thing:
His son and step-daughter liked the game and have been trying it. And considering they live in the same house, they would be in the same network. There’s this little great thing called NAT which is present in most residential ISPs, which has helped reduce the need to allocate multiple IP adresses worldwide.
In this case, it is not a good thing because their machines on the network share the same external IP address, so the Exalt client probably thinks the same machine is trying to run different instances, and will not allow it, saying “the instance is already open” or whatever it is called.
Probably to prevent multiboxing.
He managed to get around this by using Norton VPN subscription that came with his new laptop, but that adds unnecessary latency as you might know.
I know the first thing I should do is tell him to contact support (as I did), but I fear that DECA’s customer support might think he’s acting in bad faith or downright not care. Can any of you shed any light on this? Would be much appreciated.