The RealmEye Forum is not owned or operated by Deca Games, the owners and developers of Realm of the Mad God. RealmEye cannot help you in any way with your game account. Deca Games are the only people who have access to your game account.
If you encounter any issues while playing Realm and need assistance, head over to Deca Support.
Here is how it works:
Go to the Support page
You can use the Support link they’ve helpfully placed at the bottom of the opening screen, here:
Or you can go to http://decagames.desk.com/, which is the same place as the Support button.
Read through the self-help information
Still have questions? There is a “Need More Help? Email us” link at the bottom of each topic. They will email their answer to you.
Once you email them you get to play a new game: the waiting game. It may be several days until you hear back from them. You will not get a confirmation email to acknowledge they received your request, and there is no way to follow up to see the status of your request. Also, they may never reply if your request is something the Support page already said they won’t do, such as resurrect dead characters.